Who We Are
Air Conditioners Shop (“we,” “our,” or “us”) is an online retailer specializing in air conditioning equipment, located at 123 Cooling Way, Chicago, IL 60601. We operate the website airconditionersshop.com.
This Privacy Policy applies to all personal information collected through our website, mobile-optimized site, email communications, and any related services we provide.
If you have questions about this policy, contact our Privacy Team at privacy@portableairconditionershop.com.
What Information We Collect
Information you provide directly
- Account information: Name, email address, and password when you create an account.
- Order information: Billing address, shipping address, phone number, and payment method details (we do not store full card numbers — see Security section).
- Communications: Any information you provide when contacting us via email, phone, live chat, or our contact form.
- Reviews and feedback: Content you submit as product reviews or customer feedback surveys.
- Marketing preferences: Your preferences regarding promotional emails and communications.
Information collected automatically
- Usage data: Pages visited, time on site, clicks, search queries on our site, and navigation paths.
- Device information: Browser type, operating system, device type, screen resolution, and IP address.
- Cookies and tracking: See the Cookies section below for full details.
- Referral source: The website or search engine that directed you to our site.
Information from third parties
- Payment processors: Stripe and PayPal provide us with transaction confirmation and fraud signals but not your full card number.
- Shipping carriers: UPS, FedEx, and USPS share delivery status information with us to update your order tracking.
- Analytics providers: Google Analytics provides aggregated, anonymized data about site usage patterns.
How We Use Your Information
| Purpose | Legal Basis | Examples |
|---|---|---|
| Fulfilling orders | Contract performance | Processing payment, arranging shipping, sending order confirmations |
| Customer support | Contract performance | Responding to support requests, processing returns, warranty claims |
| Account management | Contract performance | Maintaining your account, order history, saved preferences |
| Marketing emails | Consent | Promotional offers, new product announcements (only if opted in) |
| Site improvement | Legitimate interest | Analyzing which pages are most visited, identifying usability issues |
| Fraud prevention | Legitimate interest | Detecting and preventing fraudulent orders or account access |
| Legal compliance | Legal obligation | Maintaining records required by tax law, responding to legal requests |
We do not use your personal information for any automated decision-making that produces legal or similarly significant effects.
Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third party for their marketing purposes. Period.
We share information only with the following categories of service providers, and only to the extent necessary to provide our services:
- Payment processors (Stripe, PayPal, Affirm, Klarna) — to process your payment securely.
- Shipping carriers (UPS, FedEx, USPS, XPO Logistics) — to deliver your order and provide tracking.
- Email service provider (Klaviyo) — to send order confirmations, shipping notifications, and (if opted in) marketing emails.
- Analytics (Google Analytics) — receives anonymized usage data to help us improve our site.
- Customer support platform (Zendesk) — stores your support ticket history.
- Legal authorities — when required by law, court order, or to protect the rights and safety of our customers or business.
All third-party service providers are contractually required to use your data only for the stated purpose and to maintain appropriate security standards.
We never sell your data. Advertisers do not pay us to access your information. Your shopping behavior, contact details, and order history are not sold to data brokers, advertising networks, or any other third party.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to make our website function properly and to understand how it is used. Here is a breakdown of the types of cookies we use:
Essential cookies
These are required for the website to function. They include session cookies that keep you logged in and shopping cart cookies that preserve your cart between pages. You cannot opt out of essential cookies.
Analytics cookies
Google Analytics cookies help us understand which pages are visited, how long people spend on the site, and where visitors come from. This data is aggregated and anonymized — we cannot identify individual users from analytics data.
Marketing cookies
If you consent, we use cookies from Meta (Facebook) and Google to show relevant ads on other websites after you visit our site. These are optional — you can opt out at any time.
Managing your cookie preferences
You can manage cookie preferences through our cookie consent tool (available in the site footer), through your browser settings, or by visiting the opt-out pages of our analytics providers. Note that disabling non-essential cookies will not affect your ability to browse our site or complete purchases.
How Long We Keep Your Data
- Account information: Retained while your account is active and for 3 years after your last login.
- Order records: Retained for 7 years to comply with U.S. tax record requirements.
- Support communications: Retained for 2 years after the case is closed.
- Marketing preferences: Retained until you unsubscribe or request deletion.
- Analytics data: Google Analytics data is retained for 26 months in anonymized form.
When retention periods expire, data is permanently deleted or anonymized so it can no longer be associated with you.
Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information. We honor these rights for all customers, regardless of location.
👁️ Right to Access
Request a copy of all personal information we hold about you.
✏️ Right to Correct
Request correction of any inaccurate or incomplete information.
🗑️ Right to Delete
Request deletion of your personal information, subject to legal retention requirements.
📦 Right to Portability
Receive your data in a structured, machine-readable format.
🚫 Right to Object
Object to processing of your data for marketing purposes at any time.
⏸️ Right to Restrict
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, email privacy@portableairconditionershop.com with your request. We will respond within 30 days. We may need to verify your identity before processing your request.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we may have collected information from a child, please contact us at privacy@portableairconditionershop.com.
How We Protect Your Information
We take the security of your personal information seriously and implement industry-standard measures to protect it:
- SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS.
- Payment security: We do not store your full credit card number on our servers. All payment processing is handled by PCI DSS-compliant processors (Stripe, PayPal).
- Access controls: Only authorized employees with a specific need can access customer personal data, and access is logged.
- Regular security audits: Our systems are regularly tested for vulnerabilities.
No system is 100% secure. If you have reason to believe your account has been compromised, contact us immediately at security@portableairconditionershop.com.
California Residents — CCPA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt Out of Sale: We do not sell personal information, so this right is already exercised. We will not sell your information in the future.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To submit a CCPA request, email privacy@portableairconditionershop.com with “CCPA Request” in the subject line, or call us at 1-800-AIR-COOL. We will respond within 45 days as required by law.
In the preceding 12 months, we have not sold any personal information to third parties and have no plans to do so.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the “Last updated” date at the top of this page.
- Send an email notification to registered account holders.
- Display a notice on our homepage for 30 days after the change.
We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of those changes.
Contact Our Privacy Team
Questions or Concerns About Your Privacy?
Email: privacy@portableairconditionershop.com
Phone: 1-800-AIR-COOL (Mon–Fri, 8am–5pm EST)
Mail: Air Conditioners Shop, Attn: Privacy Team, 123 Cooling Way, Chicago, IL 60601
We respond to all privacy inquiries within 30 days. For urgent security issues, please call us directly.
Effective: January 1, 2025 · Last updated: June 1, 2025 · View Terms of Service